Warranty
Standard cover on equipment & tooling.
Exact terms are confirmed on your order, but as a general guide:
| Item | Standard Warranty |
|---|---|
| Power supplies & controllers | 12 months parts & labour |
| Weld heads | 12 months, excluding normal wear parts |
| Bespoke tooling | Warranted against manufacturing defect |
| Consumables & wear parts | Not covered — classed as consumable |
Repairs
Getting equipment fixed.
If a unit develops a fault, in or out of warranty, this is the process we follow.
STEP 01
Report the Fault
Contact us with the equipment model, serial number and a description of the issue.
STEP 02
Diagnose
Where possible we'll troubleshoot remotely first; otherwise the unit is returned or inspected on-site.
STEP 03
Quote & Repair
Out-of-warranty repairs are quoted before work begins; warranty repairs proceed straight to fix.
STEP 04
Test & Return
Repaired equipment is weld-tested before it's signed off and sent back to you.
CompanyOrbital Service UK Ltd
BasedSandy, Bedfordshire
Response Time1–2 Working Days