Warranty
Standard cover on equipment, tooling & spare parts.
Exact terms are confirmed on your order, but as a general guide:
| Item | Standard Warranty |
|---|---|
| Orbital Power Supplies & Weld Heads | 12 months parts & labour, manufacturer defect only |
| Cutting Saws & Weld Prep Machines | 12 months parts & labour, manufacturer defect only |
| Bespoke tooling | Warranted against manufacturing defect before on-site FAT |
| Spare parts | 3 months parts & labour, manufacturer defect only |
Repairs
Getting equipment fixed.
If your equipment develops a fault, in or out of warranty, this is the process we follow.
STEP 01
Report the Fault
Contact us by email with the equipment model, serial number and a description of the issue.
STEP 02
Diagnose
Where possible we'll try to troubleshoot remotely first; otherwise, the unit will need to be returned to our workshop.
STEP 03
Quote & Repair
General repairs are quoted once we have found the fault and/or the parts required for the repair. Warranty repairs proceed straight to our engineers to fix.
STEP 04
Test & Return
Repaired orbital welding equipment is weld-tested before it's signed off and sent back to you.
CompanyOrbital Service UK Ltd
BasedSandy, Bedfordshire
Response Time1–2 Working Days