Last updated: 27 August 2026
Who we are
Orbital Service UK Ltd ("we", "us", "our") is a UK supplier, designer and manufacturer of orbital welding equipment and process tooling, based at 25 Woolfield, Sandy, SG19 1AR. This policy explains how we collect, use and protect personal data when you visit this website, request a quote, book a service, or otherwise get in touch with us.
What data we collect
We only collect personal data that you choose to give us, typically through a form on this site. Depending on which form you use, this may include:
- Your name and the company you work for
- Email address and phone number
- Details of the equipment, hire, service, calibration or tooling enquiry you're making, and any message content you enter
- Which datasheets, manuals or parts lists you've requested
We do not knowingly collect sensitive personal data, and we do not use cookies for advertising or tracking at this time.
How we use your data
We use the information you provide to:
- Respond to quote requests, hire enquiries and general questions
- Arrange and carry out servicing, calibration and repairs
- Send the datasheets, manuals or parts lists you've requested
- Keep records of our correspondence with you for quality and warranty purposes
We do not sell, rent or trade your personal data to third parties.
Our legal basis for processing
We process your data on the basis of legitimate interest (responding to enquiries you've initiated) and, where a contract is formed (for example a hire agreement or a service booking), on the basis of contractual necessity.
Who we share data with
We may share limited data with trusted third parties strictly where necessary to fulfil your request — for example a courier for equipment delivery, or the manufacturer of equipment you own if a warranty claim needs to be referred to them. We do not share your data for marketing purposes.
How long we keep your data
We keep enquiry and quote data for as long as reasonably needed to respond to you and for a limited period afterwards for record-keeping. Where a contract, hire agreement or service history exists, we retain relevant records for as long as required to support warranty, service history and legal/accounting obligations.
Your rights
Under UK GDPR, you have the right to:
- Ask what personal data we hold about you and request a copy of it
- Ask us to correct inaccurate data
- Ask us to delete your data, where we're not required to keep it
- Object to, or ask us to restrict, how we use your data
- Complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data — ico.org.uk
To exercise any of these rights, contact us using the details below.
Cookies
This website currently uses only essential cookies needed for the site to function — we don't run analytics or advertising trackers. If that changes in future, we'll update this policy and add a cookie consent notice.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date above.
Contact us
If you have any questions about this policy or how we handle your data, you can reach us at:
- Email: sales@orbitalservice.co.uk
- Phone: +44 (0) 7722 134062
- Post: 25 Woolfield, Sandy, SG19 1AR